Member FAQ

How can I contact the Triip Creator if I have any questions?

Before making a booking, if you have any question regarding a triip listed on our website you can communicate directly with the Triip Creator through our chat platform. The Triip Creator is responsible to answer all your inquiries.

After you successfully make a booking, the Triip Creator’s name, email address and phone number will be shared with you. Nevertheless, you are advised to keep your correspondence on our chat platform in case you need our assistance.

What are the booking steps?

Our website filters and search functions help you find the triips most relevant to your interests and destination. If you decide to book a triip after reading its contents, please fill in the number of travelers, the chosen time slot and click the “Book Now” button. You will be directed to the PayPal website where you can either choose to pay by your credit card or by your account with PayPal.

How do I know whether my booking is accepted by the Triip Creator?

Triip Creators set up their availability through our website calendar. If you choose any of the available dates, the creator will accept your booking. You will be notified of your successful booking through the email address you registered with us. In the rare unfortunate circumstance that the creator could not commit to your booking, he will contact and rearrange directly with you to another suitable time slot. In the worst case scenario when no agreement can be reached, please let us know, we will refund you fully.

What is Triip’s amendment and cancellation policy?

Please refer to our Booking Policy.

How do I meet the Triip Creator?

Once you have successfully booked your triip, you can arrange a meeting or pick-up directly with the creator. It can be at your hotel, or at the starting point of the triip or anywhere that both can agree on.

How do I contact Triip?

If you have any questions or feedbacks, drop us an email at contact@triip.me.

Triip Creator FAQ

Who can be a Triip Creator?

Anyone can be a Triip Creator. As long as you have a passion and a story to tell, you can create your own triip on our website and we will market it to the world. Do not worry if you are not sure how to create a triip, our website is designed to support you not only in creating a compelling triip but also the tips of how to guide tourists the most friendly and professional way. We also maintain a community of Triip Creators in every city we have presence where you can make friends and share your experience. If you have any questions not covered here, you can always contact us directly and we will try our best to help you. You will have the best support you can have anywhere to be the best Triip Creator. Click here to experience it.

How do I create and share my triip?

Our website is designed specifically in assisting you to create triips with ease. After you confirm to be a Triip Creator here, you will find the “Create Triip” button on the top of the website. We have built our system with instructions, recommendations and tools to assist you in the process. Once you fill out and submit the contents of your triip, we will review it before it is posted on our website. You will be notified via email when your triip is submitted and approved.

How much does it cost to list my triip?

It is free to create and list triips. Triip.me will only take a small percentage of your successful bookings as our processing fee to maintain our service. We aim to provide the most efficient platform to support both Triip Creators and travelers. For details on the fees involved, please refer to our Booking Policy.

How do I get paid?

Every time someone books your triip, the value of the booking and other information will be sent to you via email. Our system helps you track your accumulated income. You can request to draw out any time. The withdrawal processing time is three working days and the money shall be sent to your PayPal account registered with us.